Blogs

Microservices architecture is a modern software development approach that structures applications as a collection of small, independent services. Unlike monolithic architecture, where all components are tightly coupled, microservices function independently, allowing developers to build, deploy, and scale each service separately. Key Characteristics of Microservices Architecture Why Microservices Architecture is a Game Changer 1. Enhanced Scalability […]

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to appropriate recipients without human intervention. By utilizing pre-recorded messages and menu options, IVR systems enable users to navigate services via voice or keypad inputs.​ Understanding Interactive Voice Response Interactive Voice Response systems serve as the initial